Service & Support
We don’t just sell machines; we guarantee their performance. Our global network is always by your side.
Maintenance & Repair
Comprehensive maintenance plans to ensure your machines run at peak performance. Regular inspections prevent downtime.
Global Spare Parts
With logistics hubs in Europe, Asia, and the Americas, we deliver original spare parts within 24 hours in most regions.
Training Academy
Hands-on training for operators and maintenance staff. Available on-site or at our regional training centers.
Remote Support
24/7 hotline and AR-assisted remote troubleshooting to resolve issues instantly without waiting for a technician.
Retrofitting & Upgrades
Upgrade older machines with the latest control systems and energy-saving drives to extend their lifecycle.
Warranty Extension
Flexible warranty packages that cover critical components, giving you peace of mind for years.
Quality Assurance
Certified Excellence
Rapid Response Time
Our decentralized service network means a technician is never far away. We aim for same-day response in major industrial zones.
High First-Time Fix Rate
Our vans are stocked with common parts, and our technicians are rigorously trained, ensuring we fix the problem on the first visit.
Tailored Solutions
We don't offer one-size-fits-all service contracts. We customize our support plans to match your specific production schedule and budget.
Consulting
Process Optimization
Beyond fixing machines, we help you optimize your entire production line. Our application engineers analyze your cycle times, material usage, and energy consumption to suggest improvements that directly impact your bottom line.
- Cycle time reduction
- Energy audit and savings
- Mold flow analysis
